SMS / Text Messaging Terms

These SMS Terms govern your participation in the Employee Wellness Hub ("EWH") text messaging program operated by Everon Technologies, LLC and its affiliates ("EWH," "we," "us," or "our"). By providing your mobile phone number and consenting to receive text messages from EWH, you agree to these SMS Terms.

These SMS Terms are part of, and incorporated by reference into, the EWH Communications Consent & Disclosure you agreed to during registration. They should be read alongside our Privacy Policy and Notice of Privacy Practices.

The EWH SMS program sends account-related text messages only to members who have opted in during registration or through their account communication preferences. Messages relate to your EWH account, benefits, and services.

Message categories include:

We do not send marketing, advertising, or promotional text messages through this program. The EWH SMS program is used exclusively for the account-related notifications described above. We will not send you promotional offers, and we will not use your mobile number for marketing purposes.

EWH will never transmit Protected Health Information ("PHI") or other HIPAA-sensitive information through SMS text message.

Standard SMS is not a secure communication channel — text messages may be visible on your lock screen, stored by your mobile carrier, or accessed by anyone with access to your phone. For this reason, our text messages are limited to non-sensitive notifications only. A text message will never contain clinical details, diagnoses, provider names, medications, claims details, appointment reasons, or any other PHI.

When something requires your attention, we send a general notification that prompts you to log in to the Employee Wellness Hub to view the details securely. All HIPAA-sensitive information is available only after you log in to your EWH account, which is encrypted in transit and at rest and protected by secure authentication. For sensitive communications, you may also use the EWH secure in-app inbox.

By providing your mobile phone number during EWH registration or by opting in through your account preferences, you expressly consent to receive account-related text messages from EWH at the mobile number you provided, including messages sent using an automatic telephone dialing system or other automated technology.

Your consent to receive text messages is not a condition of enrollment in, or receipt of, any EWH benefit, product, or service. You may use EWH without consenting to receive text messages; account and service-related communications will then be sent through alternative channels (such as email or in-app notifications).

After you opt in, you will receive a one-time confirmation message acknowledging your subscription and providing HELP and STOP instructions.

You will receive up to 10 messages per month. Message frequency may vary based on your account activity — for example, during enrollment periods or around scheduled appointments.

Message and data rates may apply to each text message sent or received, depending on your mobile carrier and plan. EWH does not charge you to receive text messages, but standard messaging rates from your carrier may apply. Check with your mobile carrier for details about your plan.

You can opt out of EWH text messages at any time by replying STOP to any text message you receive from us. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.

After you send any of these keywords, you will receive one final confirmation message confirming that you have been unsubscribed, after which you will receive no further text messages from EWH.

For help with the EWH SMS program, reply HELP or INFO to any text message from EWH. You will receive a response with contact information for our support team.

You can also contact support directly:

The EWH SMS program is supported on major U.S. mobile carriers, including but not limited to AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, Boost Mobile, Cricket Wireless, and Metro by T-Mobile, as well as other Tier-1 and Tier-2 carriers.

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to the technical limitations of your carrier and device.

You are responsible for notifying us if you change or deactivate the mobile phone number associated with your EWH account. If you transfer your number to a new owner or deactivate it without updating your account, text messages intended for you may be received by another person.

To update your mobile number, log in to EWH and visit Account Settings > Profile, or contact support.

The EWH SMS program is available to EWH members located in the United States who are 18 years of age or older. By opting in, you represent that you meet this eligibility requirement and that you are the subscriber or authorized user of the mobile phone number provided.

Information collected through the EWH SMS program is handled in accordance with our Privacy Policy and, where applicable, our Notice of Privacy Practices.

We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party.

We share SMS-related information only with the service providers necessary to operate the SMS program (such as our SMS messaging platform and aggregator), under written agreements that protect your information and that restrict its use to delivering the EWH SMS program.

We may update these SMS Terms from time to time to reflect changes in our services, applicable laws, or industry best practices. When we make material changes, we will update the effective date above and notify affected users through text message, email, or in-app notification. Your continued participation in the EWH SMS program after the effective date of any updated terms constitutes your acceptance of the updated terms.

Prior versions of these SMS Terms are available upon request from EWH support.

EWH and its affiliates are not responsible for: (a) delayed, failed, or undelivered messages; (b) errors or omissions in message content arising from technical limitations; (c) any charges from your mobile carrier; or (d) any harm resulting from your use of, or inability to use, the EWH SMS program, except where prohibited by applicable law. This section does not limit any rights you have under applicable consumer protection or healthcare laws.

If you have questions about these SMS Terms or the EWH SMS program, contact us: